2416 Centerline Industrial Ct.
Maryland Height, MO 63043
314.983.9988
314.997.8048 (Fax)
erc@ercelectronic.com
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2416 Centerline Industrial Ct. |
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Challenge:
A burst pipe occurring
over a weekend at a sales office caused water to flow
throughout the 2,000-ft
facility, saturating the carpet. When the leak was discovered on a
Monday morning, a franchise restoration contractor was called in. The
contractor wet vacuumed the carpet and put
dehumidifiers and blowers in the offices. After several days, the
contractor pronounced the mitigation services as
complete and that there were no concerns with the computers or
office equipment since they were up off the floor. However, a few days
later the Insured began experiencing a rash of computer glitches
and unexplained failures. Asset Recovery Technologies (ART) was
called in seven days later when the failures skyrocketed.
Solution:
ART provided immediate
on-site assistance through inspection of electronic equipment. ART found
that the pre-existing contaminants (i.e., dust within the computers)
were still damp, causing the hardware failures, as well as intermittent
electrical arcing and electrolytic corrosion. ART dried and
decontaminated the computers and office electronics, resulting in the
restoration of 50% of the equipment and 100% of data stored on hard
drives. The remaining equipment was damaged beyond repair as a result of
the moisture / dust interaction combined with re-powering of the units.
Value:
ART restored
over $50,000 worth of computer hardware and all critical
business data. Unfortunately, due to the lack of recognition of
the moisture / dust interaction concern, approximately $50,000
worth of hardware was damaged beyond repair and the Insured
experienced a two week business interruption period. Since the
franchise restoration contractor stated that the computer
hardware was unaffected by the event, they not only lost payment
on their restoration work but also were forced to compensate the
Insured for a portion of the several $100K equipment and
business interruption loss.
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Davis Computer Services
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